At Vaniyaa Oil Mills & Organic Shop, we take care to deliver fresh and quality products safely to our customers. If you receive a damaged, defective or incorrect product, please contact us for assistance.

Return & Replacement Window

Return or replacement requests must be raised within 7 days of delivery.

Requests received after this period may not be accepted.

Eligible for Return / Replacement

A product may be eligible if:

  • The wrong product was delivered.
  • The product was damaged during delivery.
  • The product is defective or tampered with.
  • The delivered quantity is incorrect.

Please provide your order number and clear photographs/videos of the product and packaging when reporting an issue.

Size Exchange

A one-time size exchange is available within the 7-day return period, subject to the availability of the requested size.

If the requested size is unavailable, an exchange may not be possible.

Non-Returnable Products

Due to the nature of our products, opened, used, consumed or improperly stored food products are generally not eligible for return.

This includes oils, ghee, millets, rice, pulses, spices, dry fruits, nuts and other consumable products.

Products damaged or contaminated after delivery due to improper handling or storage will not be eligible for replacement or refund.

How to Request a Return / Exchange

1. Contact Us

Contact us within 7 days of delivery.

📞 7373727369
📧 vaniyaaoilmills@gmail.com

Please provide your order number, product details and reason for the request.

2. Request Verification

Our team will review the request and may ask for photographs or other details to verify the issue.

Please wait for confirmation before returning any product.

3. Replacement / Refund

If the issue is approved, we may provide a replacement or refund, depending on product availability and the nature of the issue.

Return Shipping

For an approved case involving a wrong, damaged or defective product, Vaniyaa Oil Mills & Organic Shop may arrange the applicable return or replacement process.

For other return requests, shipping charges may apply.

Refund Processing

Approved refunds will generally be processed after the returned product, where applicable, has been received and verified.

For prepaid orders, refunds will normally be made to the original payment method.

For Cash on Delivery orders, refunds may be processed through an appropriate bank account or UPI method provided by the customer.

Refunds may take approximately 3–7 business days to reflect, depending on the payment provider or bank.

Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Cancellation may not be possible once the order has been packed or dispatched.

Important

Please do not send any product back without receiving confirmation from Vaniyaa Oil Mills & Organic Shop.

All returns, replacements and refunds must be processed through our official customer support.

Customer Support

VANIYAA OIL MILLS & ORGANIC SHOP

📞 7373727369
📧 vaniyaaoilmills@gmail.com

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