At Vaniyaa Oil Mills & Organic Shop, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it and how we protect it when you visit our website, place an order or contact us.

1. Information We Collect

When you browse our website, place an order, contact us or use our services, we may collect information such as:

  • Full Name
  • Mobile Number
  • Email Address
  • Billing Address
  • Shipping Address
  • City, State and PIN Code
  • Order and product details
  • Payment and transaction-related information
  • Customer support communications

We only collect information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

The information we collect may be used to:

  • Process and fulfil your orders.
  • Confirm your orders and payments.
  • Arrange product delivery.
  • Provide customer support.
  • Process returns and exchanges.
  • Process eligible refunds.
  • Contact you regarding your orders.
  • Improve our website and customer experience.
  • Prevent fraudulent or unauthorized transactions.
  • Comply with applicable legal and regulatory requirements.

3. Payment Information

Online payments may be processed through third-party payment service providers such as Razorpay or other available payment gateways.

Your payment may be processed securely through the payment provider's systems.

Vaniyaa Oil Mills & Organic Shop does not intentionally store complete debit card, credit card, banking or UPI credentials on our website.

Payment service providers may process your information according to their own privacy policies and terms.

4. Sharing of Customer Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers when required to provide our services, including:

  • Payment gateway providers
  • Courier and delivery partners
  • Website and hosting service providers
  • Customer communication services
  • Other service providers supporting our business operations

Information shared will be limited to what is reasonably necessary for the relevant service or business purpose.

5. Order & Delivery Communications

We may use the contact details provided by you to communicate important information related to your order, including:

  • Order confirmation
  • Payment confirmation
  • Order processing
  • Dispatch updates
  • Delivery updates
  • Return or exchange requests
  • Refund information
  • Customer support

These communications are necessary for providing our services.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality and customer experience.

Cookies may help us:

  • Remember customer preferences.
  • Maintain shopping cart functionality.
  • Understand website usage.
  • Improve website performance.
  • Provide a smoother browsing experience.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Website Security

We take reasonable technical and organisational measures to protect customer information from unauthorized access, misuse, loss or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when using the internet and sharing personal information online.

8. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

For example, our website may link to our official social media profiles or payment service providers.

Vaniyaa Oil Mills & Organic Shop is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

9. Data Retention

We may retain customer information for as long as reasonably necessary for:

  • Order processing
  • Customer support
  • Returns and refunds
  • Accounting and business records
  • Fraud prevention
  • Legal and regulatory requirements

When information is no longer required for legitimate business or legal purposes, it may be securely deleted or anonymised where appropriate.

10. Customer Rights

If you have questions about the personal information we hold about you, or believe that any information is incorrect, you may contact us to request appropriate assistance.

You may contact us regarding:

  • Correction of inaccurate information.
  • Questions about how your information is used.
  • Privacy-related concerns.

Certain requests may be subject to applicable legal or operational requirements.

11. Promotional Communications

Where applicable, we may use your contact information to send promotional or marketing communications about Vaniyaa Oil Mills & Organic Shop, including products, offers, new arrivals and updates.

You may contact us if you no longer wish to receive promotional communications.

Transactional and service-related communications regarding your orders may still be sent when necessary.

12. Children's Privacy

Our website is intended for general consumers.

We do not knowingly collect personal information from children for purposes that are prohibited under applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

Vaniyaa Oil Mills & Organic Shop may update this Privacy Policy from time to time to reflect changes in our products, services, website operations, legal requirements or business practices.

Any updated version will be published on this page with the revised date.

We encourage customers to review this page periodically.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us.

VANIYAA OIL MILLS & ORGANIC SHOP

📧 Email: vaniyaaoilmills@gmail.com

📱 Phone / WhatsApp: 7373727369

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